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SmartCRM

Short product description

SmartCRM is a solution for SME which care for developing a quality and stable relationship with their customers. Its goal is to support marketing, business and after-sale strategies for getting new customers and keeping the current ones content. SmartCRM offers a complete record of business and personal contacts plus all processes, business tactics and communication with customers. At the same time it provides information sharing among employees. SmartCRM is a modular system which allows a customer to choose their own configuration and system functions. Thanks to a close link to other Smartdata products it is possible to provide a solution for sales representatives using Windows Mobile devices or cell phones.

Product characteristics

  • Modularity
  • Scalability - 5 to 500 users implementation
  • Individual customization according to customer's requirements
  • Integration with other company systems
  • Technologically advanced and open MS-SQL Server platform
  • Low operational costs, no client computer installation

Product advantages

  • Simple and intuitive controls
  • All information accessible in electronic form
  • Information sharing among employees
  • Employees are informed about changes and tasks by SMS or email
  • Accessibility of information anywhere at any time
  • Significant customer care improvement
  • Maximal forms customization possibilities - no IT expert intervention necessary

Selected product references

  • Internal use in Smardata,s.r.o.
  • AKP Marketing, s.r.o.
  • Credium, a.s.
  • Fischer international, s.r.o.
  • Global Management Group, a.s.
  • SEW Eurodrive, s.r.o.

Media

Main partners

  • Combitrading, s.r.o.
  • S&T CZ, s.r.o.


Product Tags: CRM system, CRM, Web CRM, CRM, project management, job scheduling, call center, timesheets

Product functions

  • Companies record
  • Contact persons record
  • Customer relations record
  • User-defined search
  • Works plan
  • Staff work monitoring
  • Mass actions
  • Direct mail support
  • Form for quick data collecting
  • Reports
  • Export to Excel
  • Data analysis using a country map
  • Automatic task reminder

Related solutions

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